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  The future of consumer finance laptop
July 30, 2009. David Mccann - Group Planning Director

With all the ongoing turmoil in the world of Financial Services, it could be all too easy to get caught up in the headlights of the present perils and dangers and forget about what’s on the horizon.

Therefore it seemed fitting to use the future of consumer finance as a starting point for our new Viewpoint. In this edition we’re concentrating on the likely impact of some sizeable
socio-demographic trends, technological advances and legislative changes in the near future.

By near future we mean in the next five years, so we’re hardly crystal ball gazing, and while the outcome of these developments is obviously uncertain, we believe there are already some interesting insights into what the future may have in store for tomorrow’s financial consumers.

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TABLE OF CONTENTS

Introduction
• The future, it’s all about the experience
• The future of consumer finance

Demographics
• The baby boomers
• Ethnic diversity
• Increasing connectivity

Legislation
• RDR
• The Pensions Act 2008
• Free Money Guidance

Future
• Being online or digital isn’t enough
• What should financial brands do?

A final word

Useful Links

In developing this report, Teamspirit used a number of sources and references as listed below:

http://www.wesabe.com/

www.mint.com/

www.lovemoney.com/

http://www.moneysavingexpert.com/

http://www.statistics.gov.uk/cci/nugget.asp?ID=949

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